« tlly.dev

Integrations · Support

Zendesk dashboards and alerts

Chart Zendesk numbers on a live dashboard with green, yellow and red targets, refreshed on schedule, with an email or webhook alert when one crosses a line. Slack and Discord incoming webhooks get a short message.

What you can watch

• Tickets created and solved, after the preview shows the fields
• Backlog, after the preview shows a count
• A reply-time number the ticket already includes, after the preview shows it

Connect with a read-only key

1. In Zendesk Admin Center open Apps and integrations → APIs → Zendesk API; enable token access and add a token named “tlly”.
2. Zendesk uses Basic auth: base64-encode [email protected]/token:YOUR_TOKEN (e.g. printf '%s' '[email protected]/token:TOKEN' | base64).
3. Store the encoded string as the value.

API tokens act as the user they authenticate as. Use an agent account with a light (read-mostly) role. Keys are encrypted at rest and only ever sent to Zendesk. Zendesk docs

Then ask:

Use the ZENDESK_AUTH secret to chart tickets created per day and the open backlog from Zendesk, after a preview shows the fields.

Templates that work with Zendesk

• Support backlog alertSee the support queue growing before customers complain